AXAffilinext Help Center

I'm not receiving emails

Missing verification, password reset or notification emails.

If you're a publisher or advertiser

  1. Check spam, junk and promotions folders, and search for "Affilinext" or your network's name.
  2. Check the address — sign-in emails go to the address on your account, exactly as entered at signup.
  3. Wait a few minutes. Some mail providers delay messages from new senders.
  4. Check your preferences — optional notifications can be switched off under Company Settings → Notifications.
  5. Add the sender to your contacts so future emails land in your inbox.

Still nothing? Ask your network to confirm your email address, or email support@affilinext.com.

If you're a network admin

  • Send a test from System Settings → Configure SMTP. An error message there explains what's wrong with the connection.
  • Check Email Notifications → Logs for failed or retrying deliveries.
  • Make sure test messages go to a real mailbox — mail sent to an address with no mailbox bounces invisibly.
  • Confirm your domain's SPF, DKIM and DMARC records include your mail provider, or messages may be sent to spam.